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Professional After-Sales Service Information System

Pro-Assist is Sony Professional's bespoke online knowledge base subscription service, providing access to technical information for all Sony Professional products.

Professional After-Sales Service Information System

•  What kind of information will I have access to under Pro-Assist?
•  How do I get access to Pro-Assist?
•  I have forgotten my Username or Password?
•  I still have a question, how do I contact you?

Q What kind of information will I have access to under Pro-Assist?

A Pro-Assist provides access to the following types of technical information:
• Service Manuals 
  Download Sample Service Manual 
       – Disassembly (board locations, cables & connectors, etc.)
       – Maintenance & repair
       – Service Menus
       – Electrical alignment / adjustment
       – Troubleshooting (error codes, diagnostics)
       – Firmware upgrade procedure
       – Spare parts (parts lists, accessories)
       – Diagrams (exploded views, schematics, electrical wiring, circuit board layouts)

• Bulletins 
       – Problems & improvements (how to fix or repair, work-arounds, etc.)
       – Procedures (disassembly, repair, adjustment, installation, etc.)
       – Parts registration (improved parts, compatibility information)
       – Manual corrections
       – Software release notes

Note: Software cannot be downloaded from Pro-Assist. 

• Instruction Manuals / Operation Manuals 
       – Location & function of controls
       – How to connect, set-up & configure
       – Operating instructions
       – Menu navigation
       – Basic maintenance
       – Troubleshooting, warning lamps, messages, etc.
       – Specifications

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Q How do I get access to Pro-Assist?

A Please send your Service Contract Number and/or your ‘professional’ IBISS Account to Pro-Assist Admin so that we can validate your contract.

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Q What do I do if I have forgotten my Username or Password?

A To reset your Password, please click on the 'Forgot password?' link on the home page. If you have forgotten your Username, please contact Pro-Assist Admin.


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Q I still have a question, how do I contact you?

A Please contact Pro-Assist Admin. If your question is about a technical problem with the Pro-Assist application, please include your Username, the version of your browser and a screenshot of the search results (if applicable).

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